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accessibility

Accessibility

ACCESSIBILITY AT SCENE

Policy regarding the provision of Accessible Goods and Services (the “Policy”) 

"Assistive Device" is a technical aid, communication device or medical aid that is used to increase, maintain, or improve the functional abilities of people with disabilities, in seeing, hearing, speaking, mobility, walking, breathing, performing manual tasks, learning, working or self-care.&nbsp;
"Disability" includes physical, mental, learning or developmental disabilities, dysfunctions or disorders.&nbsp;
&ldquo;Guide Dog&rdquo; means a dog trained as a guide for a blind person and having the qualifications prescribed by law in the Province where the Guide Dog is located.&nbsp;
"Service Animal" means an animal that is a service animal for a person with a disability:
(a) if it is readily apparent that the animal is used by the person for reasons relating to his or her disability; or
(b) if the person provides a letter from a physician or nurse confirming that the person requires the animal for reasons relating to the disability.
"Support Person&rdquo; is a person who accompanies another person with a Disability in order to help with communication, mobility, personal care, medical needs or with access to goods or services.

DEFINITIONS

Scene LP will ensure that Scene Agents are trained on:
<ul>
<li>The requirements of the Customer Service Standard, and as applicable, the purpose of the Accessibility for Ontarians with Disabilities Act, the Accessibility for Manitobans Act and any applicable laws pertaining to persons with Disabilities in the provinces where the services are provided;</li>
<li>The purpose and requirements of the Policy, including any changes or updates to the Policy or any of the practices and procedures noted herein; and</li>
<li>How to interact with individuals with various kinds of Disabilities, as well as their Service Animals, Guide Dogs and/or Support Persons.</li>
</ul>

TRAINING

COMMUNICATION:
All Scene Agents are to communicate with individuals in a way that takes their Disability into account.&nbsp; Alternative methods of communication such telephone, e-mail, relay services, or print communication are available if requested.&nbsp;
ASSISTIVE DEVICES:&nbsp;
Individuals may use their own personal Assistive Devices to access goods and services provide by Scene.&nbsp; We will ensure that Scene Agents are familiar with various Assistive Devices that may be used by persons with Disabilities.&nbsp;&nbsp;&nbsp;
SUPPORT PERSONS:&nbsp;
Scene LP and the Scene Agents will interact with Support Persons when requested to do so by an individual.&nbsp; However, in order to protect your privacy and personal information, the person with a Disability must confirm to Scene that it consents to the Scene Agent communicating with Support Person with respect to the individual&rsquo;s personal information.&nbsp;
If there is a charge to attend an event organized by Scene LP, a Support Person is permitted to attend the event at their own cost unless otherwise stated that the fee is waived or reduced for the Support Person.&nbsp;
USE OF GUIDE DOGS AND SERVICE ANIMALS: &nbsp;&nbsp;&nbsp;
Guide Dogs and Service Animals are permitted to enter all facilities owned, operated or occupied by Scene (&ldquo;Facilities&rdquo;) that are open to the public or permitted visitors, unless otherwise excluded by law.&nbsp; If a Guide Dogs or Service Animal is excluded by law, we will ensure that alternate means are available to enable the person with a Disability to access our Facilities.&nbsp;

PROVIDING SERVICE TO PEOPLE WITH DISABILITIES

Members may provide feedback or request a copy of this Policy in writing or an accessible format by contacting us by email, or in writing at:
SCENE LP 6900 Maritz Drive Mississauga, ON L5W 1L8 cineplex.service-now.com/scene
If any of the above methods of communication are not suitable, Scene LP or Scene Agents will work with you to determine an alternate method. Privacy will be respected at all times and Scene LP will review all feedback in order to improve its customer service.
We will confirm our receipt of any such feedback and will provide a response as soon as reasonably possible, and in a manner that it is accessible to the complainant.

FEEDBACK PROCESS

Scene LP endeavours to give notice, as soon as reasonably possible when there is a planned or unexpected disruption in our Facilities and/or services that are used by persons with a disability.&nbsp;&nbsp; Such notice will include information about the reason for the disruption, its expected duration and a description of alternate facilities or services, if available.&nbsp; The notice will be placed in an obvious location on our website, or by another method that is reasonable under the circumstances.&nbsp;

NOTICE OF TEMPORARY DISRUPTION

This Policy, or part thereof, may be modified from time to time. Any questions regarding this Policy should be directed to the contact information noted above.