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THE SCENE+ PROGRAM TERMS AND CONDITIONS

ADDITIONAL TERMS AND CONDITONS FOR SCOTIABANK VISA CARDMEMBERS

SCOTIABANK AMERICAN EXPRESS CARDMEMBERS

ADDITIONAL TERMS AND CONDITONS FOR SCOTIABANK DEBIT CARDMEMBERS 

<h3>Definitions</h3>
These additional terms and conditions (the &ldquo;Additional Terms and Conditions for Redemptions Through Apple and Best Buy Catalogues&rdquo;) below apply when merchandise is redeemed from a retailer (each called an &ldquo;Online Catalogue&rdquo; as defined below) through the Scene+ Program.&nbsp;
All capitalized terms that appear in these Additional Terms and Conditions for Redemptions Through Apple and Best Buy Catalogues that are not defined in these Additional Terms and Conditions for Redemptions Through Apple and Best Buy Catalogues have the meaning given to such terms in the Scene+ Program Terms and Conditions.&nbsp;
Apple means Apple, Inc. Best Buy means Best Buy Canada Ltd.&nbsp;
Merchandise Rewards or Rewards means the merchandise and other items that are made available and/or delivered through these Additional Terms and Conditions for Redemptions Through Apple and Best Buy Catalogues by redeeming Scene+ Points.&nbsp;
Online Catalogue means direct online Apple and Best Buy retailers where a Scene+ Member can redeem merchandise through the Scene+ Program.&nbsp;
Program Site means the Scene+ Program website (<a href="/en-ca/">www.sceneplus.ca</a>).&nbsp;
Scene+ Account means the Scene+ Membership account that is opened in the Scene+ Member&rsquo;s name by Scene LP.&nbsp;
Scene LP means Scene Limited Partnership organized under the laws of Ontario, operating the Scene+ Program.&nbsp;
Scene+ Member(s) means the individual(s) whose name is used to open a Scene+ Account.&nbsp;
Scene+ Point or Points means the loyalty points that are awarded and/or earned under the Scene+ Program.&nbsp;
you or your means the Member unless otherwise expressly specified.
<h3>General</h3>
<ol>
<li>You can redeem Scene+ Points for Apple and Best Buy merchandise by logging into the Program Site and clicking on the Online Catalogue pages. In order to redeem you must redeem a minimum of 20% of the item's total value in Scene+ Points. You can use any payment product to pay for the remaining 80%, if needed.</li>
<li>All Rewards are delivered to Canadian street addresses only. Merchandise Rewards will not be delivered to a P.O. Box, U.S. address or International address.</li>
</ol>
<h3>Returns and Replacements</h3>
<ol>
<li>
General Returns and Replacement Rules:
Items redeemed from the Online Catalogue are not eligible for returns and you will not be refunded your Scene+ Points and/or a credit to your payment product in connection with any return, unless specified below.
It is important to inspect the delivered item(s) upon receipt to ensure correct item(s) delivered, and for any apparent damage or missing parts.
Within thirty (30) days of receipt of delivery of items from Best Buy, and within fourteen (14) days of receipt of delivery of items from Apple if you have received an incorrect or defective item, you can contact Scene LP to initiate a replacement for the same item.
In the event that you have received an incorrect or defective item, and a replacement for the same item is not available, then a refund of your Scene+ Points and/or credit to your payment product used for the redemption will be applied, subject to returning items as per section 2 below. Shipping, handling and restocking fees may apply. These fees will be deducted from the amount of the Scene+ Points returned and/or credit applied to your payment product.
After thirty (30) days of receipt of delivery of items from Best Buy, and after fourteen (14) days of receipt of delivery of items from Apple no replacement or a refund of your Scene+ Points and/or a credit to your payment product will be permitted.
</li>
<li>Returning Merchandise for a Replacement:
<ol>
<li>To initiate the replacement process due to an incorrect or defective item delivered, please contact Scene LP by calling 1-866-586-2805 during regular business hours. You will need either your order confirmation notice or shipping confirmation notice available to provide relevant information which includes your order number, item number, and item name. You will need to indicate at this time that you require a replacement due to incorrect or defective item. Providing all the requested information will help to expedite your replacement request.</li>
<li>After contacting Scene LP to initiate the replacement process, a return shipping label will be emailed to you.</li>
<li>For all replacements, the return shipping labels must be used within the time frame designated (usually ten (10) calendar days); once the label expires the item is no longer eligible for replacement.</li>
<li>Each return shipping label is coded for a specific shipment and specific items; please do not include items from other orders, or other items from the same order, in the same box, or you will not receive the correct replacement.</li>
<li>For large items (i.e. refrigerators, large televisions, etc.) which require a scheduled delivery or other items that require a pick-up by a freight carrier, a reference number assigned to that item will be provided by email once available. Additionally, a contact phone number will be included in the email to you for use in contacting the freight carrier to arrange for a local pick-up on an agreed upon date and time range.</li>
<li>Return shipping labels and freight carrier pick-ups are valid only for replacement of items originally shipped to addresses in Canada.</li>
<li>Eligible Scene+ Points will be deposited back into your Scene+ Account and/or a credit will be applied to the payment product used for the redemption within approximately four (4) weeks of the merchandise being received and approved by the supplier; and confirmed by Scene LP. An email notification will be sent to you once the refund of the Scene+ Points has been deposited into the Scene+ Account and/or a credit to the payment product.</li>
</ol>
</li>
<li>
Exclusions for Replacement: The following items are ineligible for a replacement:
<ol>
<li>Hazardous items that are gas-powered or contain flammable liquids</li>
<li>product missing the serial number or Universal Product Code (UPC)</li>
<li>Gourmet gift baskets</li>
<li>Opened Memory (i.e. digital memory, memory card, hard drive, USB flash drives, etc.)</li>
<li>Electronic Software/Digital Downloads</li>
<li>Print Products (i.e. books, magazines, Copyright materials, etc.)</li>
<li>Software Up-to-Date Program Products (software updates)</li>
<li>Apple Developer Products (i.e. membership, technical support incidents, WWDC tickets, etc.)</li>
<li>Opened Software</li>
</ol>
</li>
<li>
Product Specific Replacements from the Best Buy and/or Apple catalogue: The following table outlines the replacement policy for items in product lines with special restrictions or replacement policies.
<ol>
<li>
Item(s) redeemed from the Best Buy catalogue: See table below:
<table style="width: 100%; max-width: 100%;">
<thead>
<tr>
<td colspan="2">Item(s) redeemed from the Best Buy catalogue</td>
</tr>
</thead>
<tbody>
<tr>
<td style="width: 40%;">
Computer Games&nbsp;
DVDs&nbsp;
Electronics&nbsp;
Music
Videos&nbsp;
Video Games&nbsp;
Software
</td>
<td>
For replacement, these items must be unopened and still in their plastic wrap unless the item is damaged or defective upon opening of the item&rsquo;s packaging.
</td>
</tr>
<tr>
<td>
Large Screen TV delivered by freight carrier
</td>
<td>
Inspect your television carefully for damage while the carrier is still present. If you discover any damage, please refuse delivery and the carrier will remove the television and you will receive a replacement for the same item. Do not sign the carrier&rsquo;s release form unless you have inspected the television for damages. All cabling or additional installation is your responsibility. Your signature on the carrier&rsquo;s delivery receipt acknowledges that you understand the replacement policy. If you accept delivery and later find out that the television is not working properly, please review package enclosures to see if the problem is covered by a manufacturer&rsquo;s in-home service warranty. If you are unable to locate warranty information for a particular model, contact the manufacturer.
</td>
</tr>
<tr>
<td>
Outdoor Living
Tools &amp; Hardware
Kitchen
</td>
<td>
For replacement, these items must be unopened and still in their original packaging, unless the item is damaged or defective upon your opening of the item&rsquo;s packaging. For safety reasons, items that use flammable liquids or gases cannot be replaced. Please contact the manufacturer directly for service, warranty, return, and refund information.
</td>
</tr>
<tr>
<td>
Apparel
</td>
<td>
For replacement, these items must be unopened and still in their original packaging, unless the item is damaged or defective upon your opening of the item&rsquo;s packaging. It must be in its original condition with all tags and packaging intact.
</td>
</tr>
<tr>
<td>
Health &amp; Personal Care
</td>
<td>
For replacement, these items must be unopened and in new condition.
</td>
</tr>
<tr>
<td>
Computers
</td>
<td>
Computers may not be replaced more than fourteen (14) days from the date of delivery in the event of a damaged item.
</td>
</tr>
</tbody>
</table>
</li>
<li>
Item(s) redeemed from the Apple catalogue: See table below:&nbsp;
<table style="width: 100%; max-width: 100%;">
<thead>
<tr>
<td colspan="2">Item(s) redeemed from the Apple catalogue</td>
</tr>
</thead>
<tbody>
<tr>
<td style="width: 40%;">
Apple Products
</td>
<td>
Returns for Apple products are not allowed except as expressly provided below. In the event that a delivered item is damaged, you can coordinate to receive a replacement for the same item within fourteen (14) days of receipt of the original delivery of item(s).
You can buy an AppleCare Protection Plan or AppleCare in Apple Stores only within sixty (60) days of your device purchase for your new product.
If you are having trouble with your new Apple product, please visit Apple&rsquo;s Website, an Apple store or contact AppleCare Technical Support before attempting a replacement.
Wireless carriers have different service cancellation policies. Returning your iPhone or iPad may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Please contact your service provider for more information.
</td>
</tr>
</tbody>
</table>
</li>
<li>
If you choose to contact the merchant directly for replacement (for all shipped items) instead of Scene LP:
4.3.1. Scene LP will not be able to provide the necessary assistance and/or support for your replacement(s). 4.3.2. Refund of the Scene+ Points and/or a credit to the payment product used for the redemption will not be available when dealing with the merchant directly.
</li>
<li>
Coordinating your replacement through Scene LP provides a traceable method for replacing damaged, defective or incorrect items. If you choose to work directly with the merchant, it is recommended that you use a traceable courier service provider and insure any items exceeding $500 in value. Shipping costs including insurance will be at your expense.
</li>
</ol>
</li>
</ol>
<h3>Backordered Items</h3>
The Online Catalogue is a "live" catalogue which means items come in and out of stock in real time. When an item is shown on the Online Catalogue, it is in fact available at that time, but by the time the order is placed with the supplier, it may be out of stock. It is impossible to confirm in advance if or when an item will become out of stock as it is a &ldquo;live&rdquo; Online Catalogue. Items which are no longer available or on back order for more than twenty-one (21) days may be cancelled due to unavailability; a full refund of the Scene+ Points and/or a credit to the payment product used for the redemption will be processed for the cancelled item(s).
<h3>Order Cancellations</h3>
An order may be cancelled for a full refund only before the item is shipped or is being prepared for shipment. This cancellation must be initiated through Scene LP during regular business hours. Once an order is cancelled, an email notification will be sent to you and full Scene+ Points will be restored and/or a credit will be processed on the payment product used for the redemption.
<h3>Customer Support</h3>
If you have additional questions, please contact Scene LP by calling 1-866-586-2805 or contact us through the Program Site for assistance.

ADDITIONAL TERMS AND CONDITIONS FOR REDEMPTIONS THROUGH APPLE AND BEST BUY CATALOGUES  

<h3>General</h3>
These additional terms and conditions apply to Scene+ Travel (also referred to herein as the &ldquo;<a href="#travel">Additional Terms and Conditions for Scene+ Travel&rdquo;).</a> Use of Scene+ Travel is also subject to any terms and conditions of the Scene+ Travel Partner (as defined below) and other travel providers.&nbsp;
These Additional Terms and Conditions for Scene+ Travel supplement the <a href="/en-ca/terms-and-conditions">Scene+ Program Terms and Conditions</a> and <a href="/en-ca/privacy">Scene+ Privacy Policy</a>, each of which is established by Scene LP. Please remember to review these Additional Terms and Conditions for Scene+ Travel and the Scene+ Program Terms and Conditions and Scene+ Privacy Policy for information on how Scene LP may collect, use or share your personal information.&nbsp;
The Scene+ Travel website (the "Website") and call center (the &ldquo;Travel Call Center&rdquo;) are owned and operated by a third-party travel service provider (the &ldquo;Scene+ Travel Partner&rdquo;). The Scene+ Travel Partner may impose additional terms and conditions that apply in addition to these Additional Terms and Conditions for Scene+ Travel when you use the Scene+ Travel service. Please review them carefully.&nbsp;
For the purposes of these Additional Terms &amp; Conditions for Scene+ Travel, the term "you" and &ldquo;your&rdquo; refer to each, any and all Scene+ Member(s) who request(s), receive(s) or purchase(s) travel and travel related services or related travel benefits ( &ldquo;Scene+ Travel&rdquo;) by or through the Scene+ Travel Website or Call Center. .
Acceptance of Terms &amp; Conditions: The use of Scene+ Travel confirms your consent and acceptance, without modification, of the terms, conditions, and notices contained herein.&nbsp;
References to &ldquo;Scene+ Travel&rdquo; will include the Website and Travel Call Center unless expressly indicated otherwise in these Additional Terms and Conditions for Scene+ Travel.
Eligibility: You must be a Scene+ Member to use Scene+ Travel.
All capitalized terms that appear in these Additional Terms and Conditions for Scene+ Travel that are not defined in these Additional Terms and Conditions for Scene+ Travel have the meaning given to such terms in the Scene+ Program Terms and Conditions.
Other Definitions you should know:
Program Card and Program Card Account means the payment product (and associated account) that was issued to you by Scotiabank that is associated with the Scene+ Program. The additional terms and conditions that apply to that payment product were provided to you by Scotiabank and continue to apply to your Program Card and associated Program Card Account (as defined in those additional terms and conditions). Review them carefully if you are using a Program Card in connection with Scene+ Travel.
Scene+ Points or Points means the loyalty points that are awarded and/or earned under the Scene+ Program.
<h3>Servicing options</h3>
You may request, receive or purchase service through Scene+ Travel in two ways:
<ol>
<li>Sign onto the Scene+ Program Site or mobile app to book and purchase your travel online through the Website; or</li>
<li>Call the Travel Call Center at 1-800-419-8586 and speak with a travel consultant to purchase travel services.&nbsp;PLEASE BE ADVISED:&nbsp; If you request and book travel services by phone, a booking fee (disclosed to you at the time of booking) may apply for that travel purchase. You may pay for this service fee using any payment product.</li>
</ol>
<h3>Earning Scene+ Points on Travel</h3>
You may earn Scene+ Points on the total value of your purchase made using Scene+ Travel, less taxes and fees, whether it was made using Scene+ Points or a payment card (including a Program Card) or a combination of the two.&nbsp;
Any Scene+ Points earned on a travel purchase using Scene+ Travel will be applied to your Scene+ Account within 6 weeks after you have completed your itinerary.
<ol>
<li>Hotels: 3 Scene+ Points per $1 spent;</li>
<li>Car Rental: 3 Scene+ Points per $1 spent</li>
</ol>
The earn rates on Scene+ Travel may be changed.
<h3>Booking travel</h3>
<ol>
<li>Travel booking options: You can book travel by redeeming your Scene+ Points, and/or purchasing travel with any payment product through Scene+ Travel using the following options:
<ol>
<li>Points Only (&ldquo;Points Only&rdquo;): This payment option allows you to redeem Scene+ Points for the entire amount of your travel purchase including taxes and fees made through Scene+ Travel;</li>
<li>Points Plus Charge (&ldquo;Points Plus Charge&rdquo;): This payment option allows you to redeem Scene+ Points to book travel through Scene+ Travel and charge the outstanding amount of your purchase to your payment product. The value of any Scene+ Points redeemed will be deducted from the total purchase with the difference in the amount of the travel purchase then charged to your payment product.</li>
<li>Payment Product Only (&ldquo;Charge Only&rdquo;): This payment option allows you to charge the total value of the travel purchase including taxes and fees made through Scene+ Travel to any payment product.&nbsp;</li>
</ol>
</li>
<li>Price or Point Value Changes: Prices displayed on the Scene+ Travel website are in Canadian Dollars, unless otherwise specified. Prices or point values displayed on the website may change during the same session and are not guaranteed until you complete your booking due to an unavoidable delay between the Scene+ Travel Partner and the most current supplier&rsquo;s price.&nbsp;</li>
<li>Booking Fees: If you choose to book travel through the Scene+ Travel Call Center, please be advised that at the time of booking you may be charged a booking fee of $15 (plus applicable taxes) for each airline ticket, stand-alone hotel and car bookings, or a combination of both. You may pay for this service fee with any payment product.</li>
<li>Changes to a Booking: Any changes to a booking may be subject to a $50 (plus applicable taxes) administration fee, in addition to any supplier change fees assessed by the supplier. Some suppliers do not permit changes to their product/services and failure to travel as booked for any reason will be subject to 100% cancellation penalty.&nbsp;You may pay for this service fee using any payment product.</li>
</ol>
<h3>Refunds</h3>
No refund will be made for unused travel services or any unused portion of the services. Any changes to your booking are subject to the terms and conditions of the supplier as stated in their brochure or on their website. Suppliers may from time to time change itineraries, locations, or even substitute vessels. These events are beyond the control of the Scene+ Travel Partner and the suppliers and are not subject to compensation or refunds.
<h3>Travel Rewards partner terms and conditions</h3>
Other terms and conditions apply as determined by the Travel Rewards Partner and set out on the Scene+ Travel website.
<h3>Disclaimers</h3>
None of Scene LP and its affiliates shall assume any liability whatsoever, including without limitation, liability for any expense, loss, cost, injury, damage, accident or any other matter or thing whatsoever, however suffered or caused (including compensatory, incidental, indirect, special, punitive, consequential or exemplary damages or damages for loss of income or profits), directly or indirectly arising out of or related to Scene+ Travel (including the Website) including by reason of:&nbsp; (i) the termination or suspension of or amendment to Scene+ Travel in whole or in part; (ii) the addition or deletion of or change to the Scene+ Travel Partner or other features of Scene+ Travel, with or without notice; (iii) your participation in or inability to participate in Scene+ Travel; or (iv) any unauthorized access to your Scene+ Account.
For Quebec residents only, the above disclaimer only applies to third parties and not to Scene LP.

ADDITIONAL TERMS AND CONDITONS FOR SCENE+ TRAVEL  